Skip to content
  • Login

Contact Planet 7 Casino Customer Service

Planet 7 Casino Phone Numbers and Emails

Toll-Free Number:

  • (888) 402-2065
Call customer service
Send Message

Customer Service:

  • (844) 334-7082
    Support Plus
  • (855) 648-3030

Planet 7 Casino Emails:

Customer Service
janae.j@planet7casino.com
Expert, Gambling Odds
nick.j@planet7casino.com
Game Expert, Video Poker
kate.c@planet7casino.com
Marketing Inquiries
frank.west@planet7casino.com
Reporter, Gaming Legislation and Politics Expert
nicolad@planet7casino.com
Senior Reporter, Industry Trends Expert
Is this your business?
More phone numbers and emails Less phone numbers and emails

Planet 7 Casino Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Planet 7 Casino Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call Planet 7 Casino is 8884022065. 56% of consumers used this number to address their issues and concerns.

  • The average hold time is up to 3 minutes. The longest wait times are on Thursday, while the shortest are on Saturday. The average call time is 1 minute.

  • Be prepared for the call as Planet 7 Casino may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Planet 7 Casino Website:

Planet 7 Casino Help Center:

Corporate Office Address:

BTK Ltd Casinos
Nicosia, Nicosia
Cyprus

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 6:00pm (EST)

More contact details

Planet 7 Casino Customer Service Reviews

1.2 / 5
Bad
Leo J Fym
I won close to 8000 on a bonus and it wip out my balance out of nowhere
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

The stole my jack pot of over $7550 and I screen recorded happening. Planet 7 casino are criminals.

I am disgusted and of course their customer service line always busi figures . Planet 7 refuses to answer emails

Read full review
jermarcus W Vyd
About my *** money wit yal kiw down greedy *** wanna

Bad I'm taking with robots while yal suck *** they won't give me my four hundred after fact I sent my id an proof of address FRAUDS

Read full review

How Good is Planet 7 Casino's Customer Service?

Susan S Iji
Susan S Iji
Feels Disappointed | Jan 05, 2024

I won 90 on the casino and its still pending on my ID cant get a responce from anyone been waiting weeks and still nothing

Read full quote
Shevon Ztd
Shevon Ztd
Feels Disappointed | Dec 04, 2023

Stay away from this casino please. I won some money over 2 months ago and waiting for my winning. I chat with them everyday and they always have a different excuse!!!! PLEASE STAY AWAY!!!!

Read full quote
Aliyha Lbn
Aliyha Lbn
Feels Satisfied | Nov 12, 2023

I enjoy planet 7 very much the problem I'm having now if you guys updated everything and I can't get into my account because it says accounts can't be reached I play every day I wish you guys would hurry up and get it done

Read full quote
Jusiah Ran
Jusiah Ran
Feels Disappointed | Nov 11, 2023

Very bad

Read full quote
Pecolia Xgk
Pecolia Xgk
Feels Disappointed | Oct 31, 2023

I haven't gotten thru. I have been trying for four weeks to cash out. I have called, emailed and haven't received anything.
Well I get emails saying they e received my documents and will get back to me and it could take up to 72 hours. But nothing. The issue is my last name has changed since I've open my account on planet 7. So I have submitted my ID. My marriage certificate and a bank statement 4 times. I want to cash out. Is this a scam

Read full quote
Allecia Xon
Allecia Xon
Feels Disappointed | May 03, 2023

The waiting for customer service is terrible and barely is

Read full quote

Summary of Planet 7 Casino Customer Service Calls

729 TOTAL
CALLS
00:45 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Planet 7 Casino?

Product/ Service Question:

  • “Withdrawal”
  • “Trying to withdraw my money”
  • “Wanting to withdraw my money off”

Account Question:

  • “Dispute on account”
  • “Money was taken from my account”
  • “I won't close to 8000 on a bonus and it wip out my balance out of nowhere”

Request for Information Question:

  • “Verification”
  • “Confirm identification”
  • “Speak to someone”

Payments and Charges Question:

  • “Deposit money”
  • “Deposit problem,and login problems”
  • “Waiting for payment”

Shipping and Delivery Question:

  • “I never received my withdrawal”
  • “Never received withdrawal payment”

Website/ Application Question:

  • “Cant get on website”
  • “Is your site down right now”
  • “Website failure. And very late payments”

Activation/ Cancellation Question:

  • “Cancel my account”
  • “They canceled my withdrawal twice”

Return/ Replace Question:

  • “Change address and phone number”

Refund Question:

  • “Refund”

Staff Question:

  • “Rudeness”

Other Question:

  • “Cheated me”
  • “Cash out issues”
  • “Personal”

Compare Planet 7 Casino Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Write a review
Do you have something to say about Planet 7 Casino? What happened? What can we help you with?
Submit review Don't show this popup